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I had left a bad review previously because in truth I did not feel I received a good product. Some reason the truffles we received did not smell or taste like those we were used to eating. I let the review and sent a note to the company and to their credit, without any hesitation, Nazzareno Miele himself reached out to me. We discussed how we used the truffles and he immediately offered a full refund. He sent me a Fed Ex Label. He was so nice that I, in fact, asked him for the option of possibly receiving a replacement rather than a return. He had said he was sold out this season. I returned the product, but I have to say I am happy to try this again when the black truffles are back in season--and this time I will probably just go down to the store itself. All businesses face some bad days--great businesses recognize how to rebound, and they will always win my loyalty. Nazzareno, thank you, and I look forward to trying you again soon.